A simple snapshot for people who finished onboarding: who chats, how often, and whether conversations go both ways
All-time numbers · Generated 2026-07-30 19:35 UTC
The big picture Finished onboarding · all time
Who this report is about
We only look at people who finished onboarding (including older accounts marked onboarded under the previous signup flow). Finishing onboarding does not create a chat — someone has to actually start messaging. Until then, that person counts as “has never chatted.” A conversation only counts once at least one real message was sent.
Almost everyone has never used chat (94.1%)
Out of 2,493 people who finished onboarding, 2,345 have never been in a conversation. Only 148 (5.9%) have been in at least one chat, and 129 (5.2%) have written at least one message. (People who wrote a message are already included in “been in a chat” — don’t add the two numbers together.)
Those people created 189 conversations
Among people who finished onboarding and sent a message: 121 conversations had both sides talking, and 68 had only one person writing (total 189). Most are private chats (184); 5 are workout chats. On average each person who messages is in about 1.5 conversation(s). When someone replies, the average wait for the first reply is about 5.4 days.
App analytics don’t see the full chat yet
In the app we can see when someone taps “Message” on a profile, and when a chat notification is delivered or opened (72 taps · 810 notifications delivered · 268 opened, 33.1% open rate). We do not yet track every message send inside the app — the conversation numbers above come from the product database.
People
Finished onboarding
2,493
Everyone we measure against
Never chatted
2,345
94.1% of them
Been in a chat
148
5.9% of them
Wrote a message
129
5.2% of them
Conversations (among people who finished onboarding)
Conversations
189
121 both sides · 68 one side only
Messages
2,952
Average 15.6 messages per conversation
Both sides talking
121
64.0% of conversations
Only one person writing
68
36.0% of conversations
Someone usually replies
64.0%
Average first reply ~5.4 days
Chats per person who messages
1.5
Average
Chat requests accepted
112
128 still waiting for an answer · none declined so far
How chat use changes over time Totals by week and day
Messages, new conversations, and people who started chatting — by week
Messages and people who wrote — last 30 days
Are conversations healthy? Among real conversations only
People who never chatted are already counted in “Never chatted” above. Here we only look at conversations where someone actually wrote.
Both sides talking
121
64.0% of conversations
Only one person writing
68
36.0% of conversations
Average time to first reply
5.4 days
When the other person does reply (a few very slow replies can pull this up)
Long conversations (20+ messages)
29
Deeper back-and-forth
How many conversations have 1–2, 3–5, 6–19, or 20+ messages
We never read message text in this report — only counts.
Coaches and athletes Who is using chat
Role
People in a chat
People who wrote
Messages written
Coach
54
44
791
Athlete
94
85
2,161
Who is in the conversation
Conversations
Coach and athlete
80
Athletes only
45
Coaches only
20
When do people chat? Time of day and day of week
Messages by hour of day
Messages by day of week
What we see in the app Taps and notifications (not full message history)
Taps on “Message”
72
From someone’s profile
People who tapped
39
Chat notifications sent
810
Notifications opened
268
Open rate
33.1%
38 people opened one
Weekly taps and chat notifications
What’s missing in the app tracking
We can improve this later by also tracking when someone opens a chat inbox or successfully sends a message in the app — so product analytics match the database.
Plain-English glossary Quick definitions
Finished onboarding — people ready to use the product: either they completed today’s onboarding, or older accounts marked as onboarded under the previous flow. This is our main group.
Never chatted — finished onboarding, but never joined a conversation with real messages.
Been in a chat — was part of at least one conversation where someone wrote a message.
Wrote a message — sent at least one message themselves.
Conversation — a chat where someone who finished onboarding sent at least one message. Empty “started but never wrote” chats are ignored.
Both sides talking — at least two people wrote in that conversation.
Only one person writing — messages exist, but only one person wrote (no reply yet, or never).
Chat request — when someone asks another person to start a private chat; it can be waiting, accepted, or declined.